Support Portal

FAQ 6

• How can I download the MarvinSuite/ MarvinSketch, NMR predictor, pKa calculators, Chemicalize tools?
• I want to renew my Academic Research license
• How should I cite ChemAxon in my research paper, journal, etc?
• How can I reset my password?
• How to install an OpenJDK tarball on Linux?

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Security 3

• Problems Logging in to Chemicalize
• Security of Sensitive Data in Chemicalize
• About the Usage of API Keys

How to? 1

• How to update an existing catalog

Payment 0

Calculation 1

• Why Do I Get Different Calculation Results when Searching for the Same?

Citation 1

• About Citing Search Results Obtained with Chemicalize

FAQ 2

• How to cancel your subscription?
• Is Internet Explorer 11 supported?

FAQ 40

• How can I register a compound with parent multiplicity 2 and salt multiplicity 3?
• Can I register multicomponent structures?
• Can I register multi fragment structures?
• Can I register dimer structures by drawing the monomer and setting 2 for the parent multiplicity?
• Can I register peptides?

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FAQ 5

• "The install4j wizard could not find a Java(TM) Runtime Environment on your system" - error message when MarvinSketch is installed
• MarvinSketch is opened, but there is no window on the screen - high dpi (hdpi) screen
• When MarvinSketch is launched unknown error (NullPointerException) related to TemplateSetLocation is thrown
• Icons displayed as low resolution images with Java 9+
• MarvinSketch Closes Unexpectedly after Calculations

ChemAxon Tableau Extensions 6

• ChemAxon Tableau Extensions - a short Introduction
• Add the Single Structure Extension to a new Dashboard
• Add the Datatable Extension to a new Dashboard
• Add the Structure Filter extension to the dashboard with the Datatable extension
• How to add Filters to a Dashboard

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FAQ 1

• Applicability Domain assessment-pka, logD

FAQ 2

• C:\Program Files\ChemAxon\JChem for Office\Microsoft.Office.Tools.dll is missing
• Unable to construct the Marvin Editor Control