Support Portal

FAQ 10

• How can I download the MarvinSuite/ MarvinSketch, NMR predictor, pKa calculators, Chemicalize tools?
• I want to renew my Academic Research license
• How should I cite ChemAxon in my research paper, journal, etc?
• How can I reset my password?
• How to install an OpenJDK tarball on Linux?

View all 10

Old miscellaneous 6

• About Citing Search Results Obtained with Chemicalize
• Is Internet Explorer 11 supported?
• Security of Sensitive Data in Chemicalize
• Why Do I Get Different Calculation Results when Searching for the Same?
• About the Usage of API Keys

View all 6

Invoicing & Payment 1

• How to change the billing settings of your subscription?

Subscription management 3

• How to cancel your subscription?
• Logging into your ChemAxon account/pass vs. Chemicalize
• Chemicalize Quoting Policy for new users

Okta 1

• Problems Logging in to Chemicalize

Academic 0

Institutional 3

• How to add new users to your institutional subscription as an administrator?
• How to start using Chemicalize as a new institutional user?
• How to apply for an institutional Chemicalize subscription?

FAQ 41

• How can I register a compound with parent multiplicity 2 and salt multiplicity 3?
• Can I register multicomponent structures?
• Can I register multi fragment structures?
• Can I register dimer structures by drawing the monomer and setting 2 for the parent multiplicity?
• Can I register peptides?

View all 41

FAQ 7

• "The install4j wizard could not find a Java(TM) Runtime Environment on your system" - error message when MarvinSketch is installed
• MarvinSketch is opened, but there is no window on the screen - high dpi (hdpi) screen
• When MarvinSketch is launched unknown error (NullPointerException) related to TemplateSetLocation is thrown
• Icons displayed as low resolution images with Java 9+
• MarvinSketch Closes Unexpectedly after Calculations

View all 7

ChemAxon Tableau Extensions 6

• ChemAxon Tableau Extensions - a short Introduction
• Add the Single Structure Extension to a new Dashboard
• Add the Datatable Extension to a new Dashboard
• Add the Structure Filter extension to the dashboard with the Datatable extension
• How to add Filters to a Dashboard

View all 6

FAQ 1

• Applicability Domain assessment-pka, logD

FAQ 12

• C:\Program Files\ChemAxon\JChem for Office\Microsoft.Office.Tools.dll is missing
• Unable to construct the Marvin Editor Control
• Enable JChemExcel.Functions add-in after it gets disabled
• #NAME appears in Excel cells
• Information to be sent for bug investigation

View all 12

FAQ 2

• How to apply for an academic teaching license?
• How to setup academic Teaching license key to several computers?

FAQ 0