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Knowledge base
General
FAQ
10
How can I download the MarvinSuite/ MarvinSketch, NMR predictor, pKa calculators, Chemicalize tools?
I want to renew my Academic Research license
How should I cite ChemAxon in my research paper, journal, etc?
How can I reset my password?
How to install an OpenJDK tarball on Linux?
View all 10
Chemicalize
Old miscellaneous
6
About Citing Search Results Obtained with Chemicalize
Is Internet Explorer 11 supported?
Security of Sensitive Data in Chemicalize
Why Do I Get Different Calculation Results when Searching for the Same?
About the Usage of API Keys
View all 6
Invoicing & Payment
1
How to change the billing settings of your subscription?
Subscription management
3
How to cancel your subscription?
Logging into your ChemAxon account/pass vs. Chemicalize
Chemicalize Quoting Policy for new users
Okta
1
Problems Logging in to Chemicalize
Academic
0
Institutional
3
How to add new users to your institutional subscription as an administrator?
How to start using Chemicalize as a new institutional user?
How to apply for an institutional Chemicalize subscription?
Compound Registration
FAQ
41
How can I register a compound with parent multiplicity 2 and salt multiplicity 3?
Can I register multicomponent structures?
Can I register multi fragment structures?
Can I register dimer structures by drawing the monomer and setting 2 for the parent multiplicity?
Can I register peptides?
View all 41
MarvinSketch, MarvinView
FAQ
7
"The install4j wizard could not find a Java(TM) Runtime Environment on your system" - error message when MarvinSketch is installed
MarvinSketch is opened, but there is no window on the screen - high dpi (hdpi) screen
When MarvinSketch is launched unknown error (NullPointerException) related to TemplateSetLocation is thrown
Icons displayed as low resolution images with Java 9+
MarvinSketch Closes Unexpectedly after Calculations
View all 7
ChemAxon Tableau Extensions
ChemAxon Tableau Extensions
6
ChemAxon Tableau Extensions - a short Introduction
Add the Single Structure Extension to a new Dashboard
Add the Datatable Extension to a new Dashboard
Add the Structure Filter extension to the dashboard with the Datatable extension
How to add Filters to a Dashboard
View all 6
Calculators
FAQ
1
Applicability Domain assessment-pka, logD
JChem for Office
FAQ
12
C:\Program Files\ChemAxon\JChem for Office\Microsoft.Office.Tools.dll is missing
Unable to construct the Marvin Editor Control
Enable JChemExcel.Functions add-in after it gets disabled
#NAME appears in Excel cells
Information to be sent for bug investigation
View all 12
Academic Program
FAQ
2
How to apply for an academic teaching license?
How to setup academic Teaching license key to several computers?
Compliance Checker
FAQ
0
Help Desk Software
by Freshdesk Support Desk