Support Portal

FAQ 4

• How can I download the MarvinSuite/ MarvinSketch, NMR predictor, pKa calculators, Chemicalize tools?
• I want to renew my Academic Research license?
• How should I cite ChemAxon in my research paper, journal, etc?
• How can I reset my password?

Security 3

• Problems Logging in to Chemicalize
• Security of Sensitive Data in Chemicalize
• About the Usage of API Keys

How to? 1

• How to update an existing catalog

Payment 1

• Understanding the Credit System in Chemicalize

Calculation 1

• Why Do I Get Different Calculation Results when Searching for the Same?

Citation 1

• About Citing Search Results Obtained with Chemicalize

FAQ 1

• Is Internet Explorer 11 supported?

FAQ 39

• How can I register a compound with parent multiplicity 2 and salt multiplicity 3?
• Can I register multicomponent structures?
• Can I register multi fragment structures?
• Can I register dimer structures by drawing the monomer and setting 2 for the parent multiplicity?
• Can I register peptides?

See all 39 articles

FAQ 4

• "The install4j wizard could not find a Java(TM) Runtime Environment on your system" - error message when MarvinSketch is installed
• MarvinSketch is opened, but there is no window on the screen - high dpi (hdpi) screen
• When MarvinSketch is launched unknown error (NullPointerException) related to TemplateSetLocation is thrown
• Icons displayed as low resolution images with Java 9+