Support Portal

FAQ 10

• How can I download the MarvinSuite/ MarvinSketch, NMR predictor, pKa calculators, Chemicalize tools?
• I want to renew my Academic Research license
• How should I cite ChemAxon in my research paper, journal, etc?
• How can I reset my password?
• How to install an OpenJDK tarball on Linux?

View all 10

Old miscellaneous 7

• Problems Logging in to Chemicalize
• About Citing Search Results Obtained with Chemicalize
• Is Internet Explorer 11 supported?
• Security of Sensitive Data in Chemicalize
• Why Do I Get Different Calculation Results when Searching for the Same?

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Invoicing & Payment 1

• How to change the billing settings of your subscription?

Subscription management 3

• How to cancel your subscription?
• Logging into your ChemAxon account vs. Chemicalize
• Quoting/quote generation for new Chemicalize users

Academic 0

Institutional 3

• How to add new users to your institutional subscription as an administrator?
• How to start using Chemicalize as a new institutional user?
• How to apply for an institutional Chemicalize subscription?

FAQ-new 24

• What is the best way to perform a search in Compound Registration?
• How can I modify my registered compound while keeping the Ids?
• I receive a "Could not calculate cd_markush field" error during registration. What is the reason for it?
• What to do if the additional data fields do not contain the generated data?
• Do I need to purchase a separate JChem license if I want to use Compound Registration?

View all 24

FAQ 7

• "The install4j wizard could not find a Java(TM) Runtime Environment on your system" - error message when MarvinSketch is installed
• MarvinSketch is opened, but there is no window on the screen - high dpi (hdpi) screen
• When MarvinSketch is launched unknown error (NullPointerException) related to TemplateSetLocation is thrown
• Icons displayed as low resolution images with Java 9+
• MarvinSketch Closes Unexpectedly after Calculations

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ChemAxon Tableau Extensions 6

• ChemAxon Tableau Extensions - a short Introduction
• Add the Single Structure Extension to a new Dashboard
• Add the Datatable Extension to a new Dashboard
• Add the Structure Filter extension to the dashboard with the Datatable extension
• How to add Filters to a Dashboard

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FAQ 1

• Applicability Domain assessment-pka, logD

FAQ 13

• C:\Program Files\ChemAxon\JChem for Office\Microsoft.Office.Tools.dll is missing
• Unable to construct the Marvin Editor Control
• Enable JChemExcel.Functions add-in after it gets disabled
• #NAME appears in Excel cells
• Information to be sent for bug investigation

View all 13

FAQ 2

• How to apply for an academic teaching license?
• How to setup academic Teaching license key to several computers?

FAQ 0