Support Portal
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
General
FAQ
8
How can I download the MarvinSuite/ MarvinSketch, NMR predictor, pKa calculators, Chemicalize tools?
I want to renew my Academic Research license
How should I cite ChemAxon in my research paper, journal, etc?
How can I reset my password?
How to install an OpenJDK tarball on Linux?
See all 8 articles
Chemicalize
FAQ
14
Problems Logging in to Chemicalize
About Citing Search Results Obtained with Chemicalize
Is Internet Explorer 11 supported?
How to cancel your subscription?
Security of Sensitive Data in Chemicalize
See all 14 articles
Compound Registration
FAQ
41
How can I register a compound with parent multiplicity 2 and salt multiplicity 3?
Can I register multicomponent structures?
Can I register multi fragment structures?
Can I register dimer structures by drawing the monomer and setting 2 for the parent multiplicity?
Can I register peptides?
See all 41 articles
MarvinSketch, MarvinView
FAQ
7
"The install4j wizard could not find a Java(TM) Runtime Environment on your system" - error message when MarvinSketch is installed
MarvinSketch is opened, but there is no window on the screen - high dpi (hdpi) screen
When MarvinSketch is launched unknown error (NullPointerException) related to TemplateSetLocation is thrown
Icons displayed as low resolution images with Java 9+
MarvinSketch Closes Unexpectedly after Calculations
See all 7 articles
ChemAxon Tableau Extensions
ChemAxon Tableau Extensions
6
ChemAxon Tableau Extensions - a short Introduction
Add the Single Structure Extension to a new Dashboard
Add the Datatable Extension to a new Dashboard
Add the Structure Filter extension to the dashboard with the Datatable extension
How to add Filters to a Dashboard
See all 6 articles
Calculators
FAQ
1
Applicability Domain assessment-pka, logD
JChem for Office
FAQ
11
C:\Program Files\ChemAxon\JChem for Office\Microsoft.Office.Tools.dll is missing
Unable to construct the Marvin Editor Control
Enable JChemExcel.Functions add-in after it gets disabled
#NAME appears in Excel cells
Information to be sent for bug investigation
See all 11 articles
Help Desk Software
by Freshdesk Support Desk
