To ensure we can assist you effectively when reporting an issue with a Chemaxon product, please provide as much detail as possible. On the Support Portal, please include the steps leading up to the issue, any error messages you received (screenshots are highly helpful) and an explanation of how the issue is impacting your business. This information will enable our Support Team to better understand and prioritize your case, and it will assist us in reproducing the issue on our end for confirmation. You can attach screenshots directly on the ticket field section when reporting the issue.
If you are reporting the issue via support@chemaxon.com, please include the same detailed information.
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