FAQ

Problems Logging in to Chemicalize
If you are able to login without error to ChemAxon Pass, then the problem is related to your system. Please try the latest version of Chrome, Firefox or E...
Mon, 21 Jan, 2019 at 1:37 PM
About Citing Search Results Obtained with Chemicalize
There are no strict requirements related to citing Chemicalize. Please mention that the data were calculated using ChemAxon's Chemicalize platform and ...
Mon, 21 Jan, 2019 at 2:39 PM
Is Internet Explorer 11 supported?
Since January 2016, Microsoft only send security updates for IE11, as it is not under active deployment and earlier versions are officially deprecated. Ther...
Wed, 20 Feb, 2019 at 3:09 PM
How to cancel your subscription?
Please follow these steps: 1. Log in to Chemicalize at its website https://chemicalize.com/welcome. 2. Click on the top right corner of the header b...
Tue, 20 Apr, 2021 at 10:30 AM
Security of Sensitive Data in Chemicalize
We handle all of the uploaded chemical structures as private and confidential information. They are not accessible to any other user or third parties, and w...
Mon, 21 Jan, 2019 at 2:24 PM
Why Do I Get Different Calculation Results when Searching for the Same?
In general, our predictors are continuously improving, so different results compared with previous versions are normal. In the vast majority, the most recen...
Mon, 21 Jan, 2019 at 2:53 PM
About the Usage of API Keys
Using the (private) API key in the frontend code (in the browser) is normally discouraged. The reason behind this is that your API key can easily be stolen,...
Mon, 21 Jan, 2019 at 2:43 PM
How to update an existing catalog
You can update your catalog without deleting it (but delete and upload also works). Just click on the dots next to your current collection and select Update...
Mon, 11 Feb, 2019 at 7:50 PM
Logging in to your ChemAxon vs. Chemicalize account
There is some confusion about logging in and using the two accounts on the ChemAxon vs. the Chemicalize websites.  When you log in to your ChemAxon Pass...
Tue, 20 Apr, 2021 at 4:37 PM
How to change the billing settings of your subscription?
You can change the billing settings of your Chemicalize subscription under Billing settings of your account. Under Billing settings you can  mana...
Wed, 21 Apr, 2021 at 12:54 PM