FAQ
If you are able to login without error to ChemAxon Pass, then the problem is related to your system. Please try the latest version of Chrome, Firefox or E...
Mon, 21 Jan, 2019 at 1:37 PM
There are no strict requirements related to citing Chemicalize. Please mention that the data were calculated using ChemAxon's Chemicalize platform and ...
Mon, 21 Jan, 2019 at 2:39 PM
Since January 2016, Microsoft only send security updates for IE11, as it is not under active deployment and earlier versions are officially deprecated. Ther...
Wed, 20 Feb, 2019 at 3:09 PM
Please follow these steps: 1. Log in to Chemicalize at its website https://chemicalize.com/welcome. 2. Click on the top right corner of the header b...
Tue, 20 Apr, 2021 at 10:30 AM
We handle all of the uploaded chemical structures as private and confidential information. They are not accessible to any other user or third parties, and w...
Mon, 21 Jan, 2019 at 2:24 PM
In general, our predictors are continuously improving, so different results compared with previous versions are normal. In the vast majority, the most recen...
Mon, 21 Jan, 2019 at 2:53 PM
Using the (private) API key in the frontend code (in the browser) is normally discouraged. The reason behind this is that your API key can easily be stolen,...
Mon, 21 Jan, 2019 at 2:43 PM
You can update your catalog without deleting it (but delete and upload also works). Just click on the dots next to your current collection and select Update...
Mon, 11 Feb, 2019 at 7:50 PM
There is some confusion about logging in and using the two accounts on the ChemAxon vs. the Chemicalize websites. When you log in to your ChemAxon Pass...
Tue, 20 Apr, 2021 at 4:37 PM
You can change the billing settings of your Chemicalize subscription under Billing settings of your account. Under Billing settings you can mana...
Wed, 21 Apr, 2021 at 12:54 PM