While it’s not strictly prohibited, reopening support tickets is not recommended due to its impact on issue type filtering and the difficulty it introduces in tracking SLA compliance.
We encourage all our customers to use the Support Portal to create a new ticket for each request type and occurrence. This approach allows us to accurately track the number and types of issues raised, providing valuable data on recurring trends and areas for improvement.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article