FAQ
This is a Microsoft Office bug. Please reinstall your Office. If you are interested in tutorials for most important features of JChem for Excel and Offi...
Wed, 3 Feb, 2021 at 9:54 AM
Because of recent Windows 10 updates in Office 2016, 2019 or Office 365, when you press the Add/Edit ribbon button in the JChem ribbon, with default Microso...
Wed, 3 Feb, 2021 at 9:54 AM
There are some cases when JChem for Excel closes unexpectedly. After Excel is closed the following dialog appears: If you press No, JChem for Excel...
Wed, 3 Feb, 2021 at 9:53 AM
After installation in some cases when launching Excel #NAME appears in the cells. This might happen because something went wrong during installation and JCh...
Wed, 3 Feb, 2021 at 9:52 AM
To solve the issue you experienced on your computer we need to reproduce it in our in-house testing environment. To be able to do this, please check if you ...
Fri, 12 Feb, 2021 at 5:07 PM
To solve the issue you experienced on your computer we need to reproduce it in our in-house testing environment. To be able to do this, please check if you ...
Fri, 12 Feb, 2021 at 5:23 PM
To have an overview of the basic features of JChem for Office, please check the JChem for Office Tutorial Video playlist on ChemAxon's YouTube channel:...
Thu, 18 Feb, 2021 at 4:02 PM
Description of the issue: If users use two screens connected to the same computer, eg. one on a notebook and another as an external monitor and the scale s...
Wed, 16 Jun, 2021 at 1:49 PM