FAQ

C:\Program Files\ChemAxon\JChem for Office\Microsoft.Office.Tools.dll is missing
This is a Microsoft Office bug. Please reinstall your Office. If you are interested in tutorials for most important features of JChem for Excel and Offi...
Wed, 3 Feb, 2021 at 9:54 AM
Unable to construct the Marvin Editor Control
Because of recent Windows 10 updates in Office 2016, 2019 or Office 365, when you press the Add/Edit ribbon button in the JChem ribbon, with default Microso...
Wed, 3 Feb, 2021 at 9:54 AM
Enable JChemExcel.Functions add-in after it gets disabled
There are some cases when JChem for Excel closes unexpectedly. After Excel is closed the following dialog appears: If you press No, JChem for Excel...
Wed, 3 Feb, 2021 at 9:53 AM
#NAME appears in Excel cells
After installation in some cases when launching Excel #NAME appears in the cells. This might happen because something went wrong during installation and JCh...
Wed, 3 Feb, 2021 at 9:52 AM
Information to be sent for bug investigation
To solve the issue you experienced on your computer we need to reproduce it in our in-house testing environment. To be able to do this, please check if you ...
Fri, 12 Feb, 2021 at 5:07 PM
Logfiles to be sent for bug investigation
To solve the issue you experienced on your computer we need to reproduce it in our in-house testing environment. To be able to do this, please check if you ...
Fri, 12 Feb, 2021 at 5:23 PM
JChem for Office Tutorial Videos
To have an overview of the basic features of JChem for Office, please check the JChem for Office Tutorial Video playlist on ChemAxon's YouTube channel:...
Thu, 18 Feb, 2021 at 4:02 PM
Structure rendering issues when moving the Excel window between different screens
Description of the issue: If users use two screens connected to the same computer, eg. one on a notebook and another as an external monitor and the scale s...
Wed, 16 Jun, 2021 at 1:49 PM
License manager issue in JChem for Powerpoint and Word
Since the  it is not possible to install the license file in JChem for Word and Powerpoint by browsing the license file manually in the License Man...
Wed, 21 Jul, 2021 at 4:20 PM
Memory issue in some cases with files containing JCMarkushMatch function
Short description: If a structure is pasted to a cell, which is referred by a JCMarkushMatch function, memory usage of JChem for Excel may increase to an i...
Thu, 22 Jul, 2021 at 1:02 PM