FAQ
This is a Microsoft Office bug. Please reinstall your Office. If you are interested in tutorials for most important features of JChem for Excel and Offi...
Wed, 3 Feb, 2021 at 9:54 AM
Because of recent Windows 10 updates in Office 2016, 2019 or Office 365, when you press the Add/Edit ribbon button in the JChem ribbon, with default Microso...
Wed, 3 Feb, 2021 at 9:54 AM
There are some cases when JChem for Excel closes unexpectedly. After Excel is closed the following dialog appears: If you press No, JChem for Excel...
Wed, 3 Feb, 2021 at 9:53 AM
After installation in some cases when launching Excel #NAME appears in the cells. This might happen because something went wrong during installation and JCh...
Wed, 3 Feb, 2021 at 9:52 AM
To solve the issue you experienced on your computer we need to reproduce it in our in-house testing environment. To be able to do this, please check if you ...
Tue, 28 Sep, 2021 at 10:17 AM
To solve the issue you experienced on your computer we need to reproduce it in our in-house testing environment. To be able to do this, please check if you ...
Fri, 12 Feb, 2021 at 5:23 PM
To have an overview of the basic features of JChem for Office, please check the JChem for Office Tutorial Video playlist on ChemAxon's YouTube channel:...
Thu, 18 Feb, 2021 at 4:02 PM
Description of the issue: If users use two screens connected to the same computer, eg. one on a notebook and another as an external monitor and the scale s...
Wed, 16 Jun, 2021 at 1:49 PM
Since the it is not possible to install the license file in JChem for Word and Powerpoint by browsing the license file manually in the License Man...
Wed, 21 Jul, 2021 at 4:20 PM
Short description: If a structure is pasted to a cell, which is referred by a JCMarkushMatch function, memory usage of JChem for Excel may increase to an i...
Thu, 22 Jul, 2021 at 1:02 PM