How can I register a compound without structure, or with only partially known structure?
The Chemically Significant Text (CST) field is especially for that purpose. There is a switcher option available on the Configuration that controls whether ...
Wed, 23 Jan, 2019 at 3:42 PM
Is JChem Oracle Cartridge supported on the back-end?
The DB storing of the Registry contains normal JChem tables, and the direct support of the Cartridge is not needed, because the Registry tabled can be direct...
Wed, 23 Jan, 2019 at 3:43 PM
Can I use other editors than Marvin JS on the GUI pages?
Yes, Marvin applet and ChemDraw are supported, but for the latter one you need a valid installation of ChemDraw on your computer. More details can be found h...
Wed, 23 Jan, 2019 at 3:44 PM
I changed the Structure editor to Marvin applet, but I cannot use it in Chrome or Firefox.
Java applets are not supported by Chrome and Firefox (since Firefox 52 version). But Marvin applet can be still used with InternetExplorer11. Note that you h...
Wed, 23 Jan, 2019 at 3:45 PM
I changed the Structure editor to ChemDraw, but I cannot use it in my 64-bit InternetExplorer.
ChemDraw has no plugin support for 64-bit web browsers. ChemDraw, if Active X plugin installed, can work fine in  32-bit Internet Explorer (11) or Firefox (...
Tue, 15 Sep, 2020 at 12:01 PM
What to do if my compound fell to staging due to a quality check, but I believe that this is the correct structure?
You should switch off the Perform Quality Checks option on the Submission page. You need to have the corresponding privileges to do so.
Wed, 23 Jan, 2019 at 3:47 PM
What to do if my compound failed to register (fells to the Staging Area) because of a Structure Checker error that is not caused by quality checks (e.g. Racemate Checker error)?
If you have an automatic fix available for this checker, you can select it from the popup list of that checker, and, then it will be applied on the fly when...
Wed, 23 Jan, 2019 at 3:53 PM
Can I modify a submission in the Staging area without registering it?
Yes. Submissions can be modified (e.g. LnbRef, Molweight, Restriction, CST, structure) and then saved. These will be marked as "Saved submissions"...
Wed, 23 Jan, 2019 at 3:49 PM
Can I have a detailed status message in the Staging area about the submissions?
For the submissions in the Staging area, a status message is displayed in the last column. When hovering over the status message a detailed message is also d...
Wed, 23 Jan, 2019 at 3:50 PM
What are the meanings of the different molecular weights indicated in the result table on the Search page?
Molweight (structure) refers to the calculated molecular weight of the version structure (including charges, isotopes), whereas the Molweight (structure + sa...
Wed, 23 Jan, 2019 at 3:59 PM